Delivery Information

Delivery Charges

Free delivery on all orders over £175.  Orders under £75 will incur a packaging and delivery charge of £8.99 to all UK Mainland addresses.  Orders between £75 and £175 will incur a packaging and delivery charge of £17.99 to all UK Mainland addresses. Our normal delivery charges extend to  the Northern Ireland, Scottish Highlands, Scottish Isles, Isle of Man, Isle of Wight, Channel Islands and Scilly Isles.  Sadly we cannot ship overseas. Deliveries cannot be made to PO box numbers.

Delivery Times

Stock items will be delivered within 3-5 working days.

Made-to-measure HAND DRAWN & CORDED straight tracks will be delivered within 5-7 working days.

Made-to-measure ELECTRIC straight tracks will be delivered within 7-10 working days.

Made-to-measure BENT tracks will be delivered within 10-14 working days.

Whilst every effort is made to keep to the above delivery times, addresses in Northern Ireland, the Scottish Highlands, Scottish Isles, Isle of Man, Isle of Wight, Channel Islands and Scilly Isles may be extended.  We will do our utmost to keep you informed should this be the case.

Our deliveries will take place on working days (excluding bank holidays) between 9am and 5pm.

Occasionally an item may be out of stock or have an extended lead time, we shall inform you by email in this instance.

Delivery Method / Tracking

All deliveries with an order value of over £175 will be carried out by DX.  Once your goods have been despatched you will receive an email providing a tracking number, this will enable you to track your delivery via DX website.  Your order should be delivered on a next working day service, addresses in Northern Ireland, the Scottish Highlands, Scottish Isles, Isle of Man, Isle of Wight, Channel Islands and Scilly Isles may take longer to be received. If your goods have not been received within 2 working days of receiving the despatch email, please contact us immediately.  

Orders with an order value of under £75 will be delivered via Royal Mail.

Delivery Procedure

DX will attempt to deliver on the agreed date.  Should no-one be available at your chosen delivery address the driver will try to contact you on the telephone number provided.  If delivery cannot be made on the agreed delivery date a card will be left and the goods returned to the local depot.

Please note DX require a signature upon receipt of delivery and goods will not be left without one. Your signature indicates that the parcel has arrived in good condition and is complete.  Should your parcel arrive damaged or incomplete it should not be signed for.